Websites don't load - troubleshoot and gear up error letters

Are you having trouble getting a website to load? Don't worry — we're hither to assist. This article will show you how to ready the problem so you tin get dorsum to surfing the web.

Note: If you're having trouble with a website, click the padlock icon Fx70GreyPadlock Fx89Padlock in the accost bar to see if Firefox has blocked parts of the page that are not secure. Come across Mixed content blocking in Firefox for details.

Tabular array of Contents

  • 1 Outset, permit'south figure out where the problem is
  • ii The problem only happens with certain websites
    • two.1 Try immigration Firefox's cookies and cache
    • ii.2 The website loads simply doesn't piece of work properly
    • 2.3 The trouble only happens on a secure (https) website
  • 3 The trouble merely happens in Firefox
  • four The problem happens in all spider web browsers
  • 5 Other, less common problems

Offset, let's effigy out where the problem is

With a little detective work, we can narrow down the cause of the problem.

  1. Open a new tab and check to run across if y'all can load another website like google.com or mozilla.org.
    • If you can open another site, skip down to The trouble only happens with sure websites.
    • If you lot tin't open up another site, keep on to the next step.
  2. Launch another browser, like Internet Explorer or Microsoft Edge Safari Google Chrome, and endeavour to open the site you were having problems with.
    • If the site works in another browser, see The problem but happens in Firefox.
    • If the site doesn't work in some other browser, check out The problem happens in all spider web browsers.

The problem only happens with certain websites

If yous see any of these fault letters, it might just be a trouble with Firefox's cache:

  • The connection was interrupted
  • The connection was reset
  • The connectedness has timed out

Try immigration Firefox'southward cookies and cache

Do these steps and then reload the website you're having trouble with.

  1. Click on the menu button fx57menu Fx89menuButton to open the menu console. Click the Library 57 library icon push button on your toolbar. (If you don't encounter it, click the menu fx57menu push button, then click click the carte du jour fx89menuButton push.)
  2. Click and select .
  3. In the Time Range to clear: drib-down, select Everything.
  4. Below the drop-down menu, select both Cookies and Enshroud. Make certain other items you want to keep are not selected.
  5. Click OK.

If immigration Firefox's cookies and cache didn't work, it'south probably a sign that at that place is a problem with the website itself. In that case yous'll only have to await for it to become fixed. With big sites like Twitter or Facebook this may merely exist a few minutes.

If you don't run across whatever of the error letters above, check to see if any of the specific problems below lucifer what you lot see:

The website loads but doesn't piece of work properly

If the website doesn't look right or doesn't work the way it's supposed to, yous should check out the following manufactures:

  • Websites look incorrect or announced differently than they should
  • Prepare problems that crusade images to not show
  • Fix common sound and video issues
  • Websites bear witness a spinning bicycle and never stop loading
  • Fix login issues on websites that require a username and password. Y'all may receive an error similar to We were unable to procedure your login request or An unspecified error has occurred when yous attempt to sign in to websites with your username and password, or the login may but fail.
  • Websites look wrong or announced differently than they should
  • Ready issues that cause images to not evidence
  • Prepare mutual audio and video issues
  • Fix login problems on websites that require a username and password. You may receive an error similar to We were unable to process your login asking or An unspecified error has occurred when you attempt to sign in to websites with your username and countersign, or the login may simply fail.

The problem but happens on a secure (https) website

Wait at the web address in the location bar. Does it beginning with https:// (detect the "south")? If so, check if yous see one of the following fault messages:

  • For a "Warning: Potential Security Take chances Alee" mistake page, see the manufactures What practise the security warning codes hateful? and How to troubleshoot security error codes on secure websites.
  • For a "Secure Connection Failed" or "Did Not Connect: Potential Security Upshot" mistake folio, run across Secure connection failed and Firefox did not connect.
  • For a "Your Computer Clock is Wrong" error folio, see How to troubleshoot time related errors on secure websites.

The problem only happens in Firefox

If another spider web browser works just fine, ane of following solutions should fix things:

  • Firefox can't load websites just other browsers tin can - if you can view websites in browsers other than Firefox.
  • Fix bug connecting to websites subsequently updating Firefox - if you experience connexion problems after updating Firefox.

If yous meet the following error letters, Firefox is trying to access the Net through a proxy server:

  • The proxy server is refusing connections
  • Unable to detect the proxy server

If you connect to the Internet through a proxy, compare Firefox's settings to Cyberspace Explorer'southward — see Microsoft's guide to proxy settings. Encounter Enter proxy server settings on Mac at Apple Support for more data on proxy settings.

To cheque your connection settings in Firefox:

  1. In the Bill of fare bar at the top of the screen, click and select . Click the menu button Fx57Menu and select . Click the carte du jour button Fx89menuButton and select .

  2. In the panel, go downwards to the Network Settings section.
  3. Click Settings…. The Connection Settings dialog volition open.
  4. Change your proxy settings:
    • If you don't connect to the Cyberspace through a proxy (or don't know whether you lot connect through a proxy), select No Proxy.
  5. Close the Connectedness Settings dialog.
  6. Shut the about:preferences page. Any changes you've made will automatically be saved.

The problem happens in all spider web browsers

This is probably a problem with your Internet connection. Come across Firefox and other browsers can't load websites for some troubleshooting suggestions.

Other, less common problems

  • A website reports that Firefox is outdated, incompatible or non supported - come across How to reset the default user agent on Firefox.
  • Malicious website errors - if you run into a "Suspected Attack Site!" or "Suspected Web Forgery!" alarm, Firefox has blocked access to the website y'all're visiting to protect you lot from malware or web forgery (phishing). For more information, meet Phishing and Malware Protection (Mozilla.org).
  • Offline mode - if you run into a bulletin about offline style, you may have set Firefox non to use your network connection. Make certain your computer has a network connexion and and so:
    • Click the carte du jour push button New Fx Menu, click and make certain is unchecked. Click File in the Menu bar (you can press and release the Alt cardinal to temporarily testify the Card bar), so brand certain is unchecked.
  • The page isn't redirecting properly - this trouble can be caused by bug with cookies. See Websites say cookies are blocked - Unblock them for more data.
  • If y'all get a File not institute error, endeavor the troubleshooting steps in these manufactures:
    • Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
    • Troubleshoot Firefox issues acquired by malware
  • Content Encoding Error - if you lot get the error bulletin Content Encoding Fault or The page you lot are trying to view cannot be shown because information technology uses an invalid or unsupported grade of compression, apply these steps to diagnose and prepare them:
    1. Cheque the settings of whatever Cyberspace security applications you utilize (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). You should try to remove any permissions those applications have for Firefox, so add them once again. For program-specific instructions for a number of applications, see Configure firewalls so that Firefox can access the Internet.
    2. Follow the Standard troubleshooting steps.
  • This address is restricted - this error occurs when yous are attempting to connect to a web server on a port that is reserved for some other application. If the website you are trying to visit contains a colon followed by a number in its address (for example, http://website.com:23), try removing that portion (http://website.com) or replacing it with :80 (http://website.com:fourscore). If this doesn't work, you may take been given an wrong address.
  • DNS enshroud is invalid - DNS is the service that converts a website's domain name into the IP address that Firefox uses to connect to a website. This information is saved to your calculator's DNS cache in order to improve speeds. However, if the DNS cache record is decadent or the website has inverse IP address, Firefox may be directed to the wrong server. The Firefox and other browsers can't load websites commodity explains how to flush the DNS cache. For boosted information, come across https://www.whatsmydns.net/flush-dns.html.

These fine people helped write this article:

AliceWyman, Chris Ilias, philipp, David Tenser, Cheng Wang, Tonnes, Michael Verdi, scoobidiver, Swarnava Sengupta, Joergen, Jason, NicoleRipp, Mozinet, Wesley Branton, scootergrisen, Artist, Fabi

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